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Etihad Water And Electricity > Home > Services > eServices > Suggestion and Complaint

Service Code:  357-03-003-000

  • Service used by
  • 4064
  • Expected Time
  • 5 Working days
  • Service Fees
  • No Fees
  • Service Category
  • Individual
  • Service Channels
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Service Info

Service Description

A service that enables customer to give opinion about EtihadWE services

Channels for Supply of Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM​

 5 Days ​

EtihadWE Website

Service HoursTime Period
24 Hours/Day 5 Days

Mobile Phone

Service HoursTime Period
24 Hours/Day 5 Days

Call Center

Service HoursTime Period
24 Hours/Day 5 Days

Service Channels

Submit Application Online

  • www.etihadwe.ae
  • M-social Apple APP
  • M-Social Android APP
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Procedure

Service center and call center:

  • Notify customer service staff to input notification.
  • Customer will receive SMS with ticket number informing him that he/she will receive a reply within 5 days.
  • After study and solving the problem, you will receive SMS showing status of notification and action taken

Procedures linked with other services

  • All services provided by Etihad WE.

Other Info

Correlation between other services and procedures:

  • Application for Approving Water Supply Drawings in all cases

Correlation between Other Authorities

  • The application needs approvals from the municipalities and Ministry of Public Works according to the regulations applicable in the relevant emirate and to the application

Required Documents:

  • Land Ownership Certificate / Grant Certificate
  • Validated Land Plan
  • A letter from the municipality
  • Copy of Emirates ID
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  • Service Card Rating
Average rating: 3 from 4 users
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