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New Service Connection

This service allows customers to request a permanent electricity and water connection from EtihadWE, according to the applicable consumption category and connection type.

Service Steps

1
Step 1

Open the EtihadWE website.

2
Step 2

Click on Login and select Consultant.

3
Step 3

Log in using UAE PASS.

4
Step 4

From the Dashboard, click on New Service Connection.

5
Step 5

Click on the Start Service button.

6
Step 6

Select from the “Customer Type” list.

7
Step 7

Select from ID Type.

8
Step 8

Enter the ID number.

9
Step 9

Enter the Reference / Notification Number.

10
Step 10

If you have a “Drawing Reference Number” or “Drawing Notification Number”, select the relevant option and enter the number.

11
Step 11

If you do not have a “Drawing Reference Number” or “Drawing Notification Number”, tick the box next to “I do not have Reference Number / Notification Number”.

12
Step 12

Click on Search.

13
Step 13

Fill in the required fields with the necessary information.

14
Step 14

Upload the required documents.

15
Step 15

Click on Send to proceed.

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Service Code

357-01-001-000

Expected Time

Service Fees

According to the type of meter and whether the area is planned or unplanned.

Service Category

Individual

Service Channels
  • Smart App
  • EtihadWE Website
  • ​​ ​
Channels to Apply for Service

EtihadWE Website

Service HoursTime to Submit
24 Hours/Day3 minutes

Mobile App

Service HoursTime to Submit
24 Hours/Day3 minutes

Service Centres

Service HoursTime to Submit
Official working hours10 minutes



Procedure

How to apply and Procedures

  • Open the EtihadWE website.
  • Click on Login and select Consultant
  • Log in using UAE PASS.
  • From the Dashboard, click on New Service Connection.
  • Click on the Start Service button.
  • Select from “Customer Type” list.
  • Select from ID Type.
  • Enter the ID number.
  • Enter the Reference / Notification Number.
  • If you have a “Drawing Reference Number” or “Drawing Notification Number”, select the relevant option and enter the number.
  • If you do not have a “Drawing Reference Number” or “Drawing Notification Number”, tick the box next to “I do not have Reference Number / Notification Number”.
  • Click on Search.
  • Fill in the required fields with the necessary information.
  • Upload the required documents.
  • Click on Send to proceed.

Required document

Residential (Local)

  • Emirates ID / Passport
  • Site Plan from the Municipality
  • Land Clearance Certificate
  • Family Book (full), if the owner is a female UAE national or a UAE national with more than one account
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Certified copy of the ownership document from the Land Department
  • Final Completion Certificate (before connection)
  • Building Permit
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE
  • ISKAN Document (MoEI / Municipality)

Residential (Expat)

  • Emirates ID / Passport
  • Site Plan from the Municipality
  • Land Clearance Certificate
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Certified copy of the ownership document from the Land Department
  • Final Completion Certificate (before connection)
  • Building Permit
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE

Commercial

  • Emirates ID / Passport
  • Site Plan from the Municipality
  • Land Clearance Certificate
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Ownership document
  • Final Completion Certificate (before connection)
  • Building Permit
  • No Objection Certificate from Civil Defence
  • Commercial Licence
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE

Agriculture

  • Emirates ID / Passport
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Ownership document
  • Final Completion Certificate / No Objection Certificate
  • Building Permit / No Objection Certificate
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE
  • Site Plan from the Municipality
  • Land Clearance Certificate

Government

  • Official letter addressed to EtihadWE from the requesting entity
  • Site Plan from the Municipality
  • Land Clearance Certificate
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Ownership document
  • Final Completion Certificate (before connection)
  • Building Permit / No Objection Certificate
  • No Objection Certificate from Civil Defence
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE

Industrial

  • Emirates ID / Passport
  • Site Plan from the Municipality
  • Land Clearance Certificate
  • Application Form
  • Contractual Relationship and Connection Regulations
  • Ownership document
  • Final Completion Certificate (before connection)
  • Building Permit
  • No Objection Certificate from Civil Defence
  • Commercial Licence
  • Electrical Loads Card, stamped by the consultant and certified by a licensed electrician
  • Electricity Drawing for the building, certified by EtihadWE
  • Water Drawing for the building, certified by EtihadWE


Other Information

​Connection Types

  • Permanent Connection
  • Additional Connection
  • Temporary Connection
  • Additional Demand and Load
  • Merge and Split

​Target Customers

  • Individuals
  • Companies / Businesses / Commercial
  • Agricultural
  • Industrial
  • Governmental
​​
Service used by

6141

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