Objectives and Scope

The Digital ​​Participation Policy of EtihadWE is designed to promote active customer engagement through various electronic channels, enabling the public to share ideas, opinions, and suggestions. This approach supports transparency and contributes to enhancing the quality of EtihadWE’s services. The policy establishes a framework for constructive communication and feedback, ensuring continuous service improvement.

This policy applies to all communication conducted through EtihadWE’s digital platforms, including but not limited to social media, feedback forums, and online participation and consultation tools.

Stakeholders

• EtihadWE Customers — Citizens, residents, and visitors who interact with EtihadWE’s services.
• Public Entities & Government Bodies — Partners involved in relevant projects and national initiatives.
• Private Sector — Companies and organizations operating within related sectors.
• General Public — Individuals who provide feedback, insights, and suggestions on EtihadWE’s services and strategic direction.

Guiding Principles for Participation

EtihadWE is committed to:

• Addressing users with respect, friendliness, and professionalism.
• Offering services through a well-informed and dedicated team.
• Providing accurate, clear, and timely information.
• Welcoming public suggestions and feedback for service improvement.

Participants are expected to:

• Interact with EtihadWE representatives respectfully.
• Avoid inappropriate, offensive, or inflammatory comments.
• Refrain from sharing personal or irrelevant topics.
• Provide transparent, constructive, and purposeful feedback.
• Respect the privacy and intellectual property of others.

Response and Evaluation Mechanisms

EtihadWE will:

• Review and consider all public comments and suggestions in its decision-making processes.
• Ensure feedback is evaluated by relevant departments to enhance services.
• Respond to inquiries in a timely and effective manner.
• Incorporate valuable customer input to improve the overall service experience.

Announcing and Promoting E-Participation Opportunities

EtihadWE will promote e-participation opportunities through its official website, social media platforms, and other digital communication channels. These opportunities may include consultations, surveys, live discussion sessions, and open feedback forums related to services, policies, and strategic initiatives.

Disclaimer

EtihadWE reserves the right to hide or remove any content that:

• Threatens public or national security.
• Violates local laws or infringes on privacy rights.
• Contains indecent, defamatory, or offensive material.
• Promotes commercial products or services.
• Incites hatred, discrimination, or violence.
• Involves political content or violates intellectual property rights.

Noncompliance with this policy may result in the user being blocked from EtihadWE’s digital platforms. All comments and discussions reflect the views of their respective contributors, not those of EtihadWE. The organization is not responsible for any misuse of e-participation tools.