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Service Code:  357-03-004-000

  • Service used by
  • 458079
  • Expected Time
  • 1 Working days
  • Service Fees
  • Customer Happiness Center: 50 dhs. E-service & Mobile: Free.
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Sustainable Goals

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Service Info

Service Description

It is an application submitted by a customer or a new lessee for reconnection of the electricity and water supply service to the facility whose account was formerly cleared upon the evacuation by the former lessee of such ​a facility for using it once more.

Service will reconnect to the primes in 24 hour.

Channels for Supply of Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes​

EtihadWE Website

Service HoursTime Period
24 Hours/Day 10 minutes

Service Channels

Submit Application Online

  •  M-social Apple APP
  •  M-Social Android APP



How to apply and Procedures

  • submission of application
    • Duly filled application form with all required documents attached, can be submitted in the Customer Services Centers along with the required fee and security deposit as determined by the staff according to the application.
  • The Service is activated for the facility within 24 hours

Other Info

Correlation between other services and procedures:

  • The application for Supplying the Water Service.

Correlation between other services and procedures:

  • Data update
  • Paying the deposit fee

Required Documents:

  • Land Ownership Certificate / Grant Certificate
  • Validated Land Plan
  • A letter from the municipality
  • Copy of Emirates ID

  • Service Card Rating
Average rating: 4 from 35 users


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