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We are pleased to inform you that the Ghalilah Customer Happiness Centre is now open and fully operational, welcoming customers during regular working hours. Our team is ready to assist you with all services and enquiries. Customers may also continue to access services conveniently through EtihadWE’s smart and digital channels.

Service Update

EtihadWE. Provides electricity and water to the northern emirates, aiming for global excellence, sustainability, and social responsibility.

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Most Used Services

Payment Service

This service allows customers to view the amount due as per the monthly invoice and proceed with bill payment.

Service Activation

This service allows customers or new tenants to request the activation of electricity and water services for a property where the previous account has already been closed. The service will activate th

Traveller Mode

This service allows residential customers to track their electricity and water consumption while away from home. Consumption details are sent via email on a daily or weekly basis.​​

Clearance Certificate

This service allows customers to request a Clearance Certificate from EtihadWE confirming that there are no outstanding dues on the account, or to request the issuance of the final bill and service di

Direct Debit

This service allows customers to pay due amounts in instalments, such as fines, connection fees, and other financial adjustments.

No Objection Certificate

This service allows customers to request a land clearance certificate from EtihadWE confirming that the proposed works do not conflict with existing water and electricity networks.

Account Linking

This service allows customers to link their EtihadWE billing account to EtihadWE online services.

Payment Service

This service allows customers to view the amount due as per the monthly invoice and proceed with bill payment.

Service Activation

This service allows customers or new tenants to request the activation of electricity and water services for a property where the previous account has already been closed. The service will activate th

Traveller Mode

This service allows residential customers to track their electricity and water consumption while away from home. Consumption details are sent via email on a daily or weekly basis.​​

Clearance Certificate

This service allows customers to request a Clearance Certificate from EtihadWE confirming that there are no outstanding dues on the account, or to request the issuance of the final bill and service di

Direct Debit

This service allows customers to pay due amounts in instalments, such as fines, connection fees, and other financial adjustments.

No Objection Certificate

This service allows customers to request a land clearance certificate from EtihadWE confirming that the proposed works do not conflict with existing water and electricity networks.

Drawing Approval

This service allows customers to submit drawings and specifications for review and approval before the supply service is provided, to ensure compliance with EtihadWE regulations and requirements.

Adding Extra Loads

​Adding extra loads or expanding the water line in the facility​

New Service Connection

This service allows customers to request a permanent electricity and water connection from EtihadWE, according to the applicable consumption category and connection type.

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  • Umm Al Quwain
  • Dhaid
  • Fujairah
  • Dibba - Al Fujairah
  • Ras Al Khaimah

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EtihadWE Obtains ISO 55001:2024 Certification for Asset Management System

06 Jul 2026

​Etihad Water and Electricity (EtihadWE) has achieved ISO 55001:2024 certification for its Asset Management System, marking a significant milestone in its commitment to operational excellence, operational efficiency, infrastructure reliability, and long-term sustainable value creation.

The certification covers EtihadWE's power and water transmission and distribution assets across their full asset lifecycle and demonstrates the successful implementation of a comprehensive Asset Management System aligned with internationally recognised best practice. It confirms the company's ability to manage these assets effectively, balancing performance, risk, cost, and value while supporting long-term strategic objectives.

A key aspect of this achievement is that the Asset Management System was developed and implemented entirely in-house by EtihadWE. This reflects EtihadWE's strong technical and operational capabilities and its commitment to building sustainable expertise within the organisation.

Commenting on the certification, Eng. Abdulla Mohammed Al Khemeiri, Chief Operating Officer at EtihadWE, said: “Achieving ISO 55001:2024 certification represents an important milestone in our journey towards operational excellence and world-class asset management."

By achieving this certification, EtihadWE further strengthens its ability to optimise asset performance, enhance organisational resilience, improve maintenance and investment planning, and support data-driven decision-making. The certification also supports the company's wider efforts to ensure the continued reliability, sustainability and efficiency of the utility services provided across the Northern Emirates.

The achievement reflects EtihadWE's ongoing commitment to adopting international best practice, driving continuous improvement, and delivering long-term value to customers, stakeholders, and the communities it serves.


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07 December 2026

GITEX 2025

20 October 2026

Water, Energy, Technology, and Environment Exhibition (WETEX)

13 October 2025

GITEX

30 September 2025

WETEX

05 December 2022

International Volunteer Day

03 December 2022

International Day of Persons with Disabilities

02 December 2022

National Day

30 November 2022

Commemoration Day

14 November 2022

World Diabetes Day

30 Mar 2024

CEO of EtihadWE, discusses the company’s current and future strategies in the energy & water sector

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15 Mar 2024

“Oloom Al Dar” Highlights NAQA’A RO Plant and Conducts an Interview with the CEO

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23 Nov 2023

Ruler of Sharjah Meets Minister of Energy and Infrastructure Accompanied by CEO of EtihadWE and Chairman of SEWGA

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07 Nov 2023

EtihadWE Concludes Information and Awareness Sessions on Its Strategy for the Upcoming Transformation Phase

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23 Oct 2023

Highlights from the First Day – GITEX Global 2023

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23 Oct 2023

Highlights from the Fourth Day – GITEX Global 2023

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13 Oct 2023

The meeting held by EtihadWE in Dibba Al Fujairah, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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06 Oct 2023

The meeting held by EtihadWE in Ajman, where discussions revolved around the company's upcoming transformation plan, refining operational processes, and strategies for enhancing customer service

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04 Apr 2023

EtihadWE’s “Ramadan Spread” Initiative Serves 600 Iftar Meals in Ajman

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