Sign In
Advanced Search

How can I inquire about my bill ?

Through our website, enter your 12 digit account number that is mentioned on your monthly consumption bill.

Bill Enquiry Service​

​
​
​

What are the available methods for paying my consumption bills ?

 You can pay through:

  • Main EtihadWE​ office in Dubai.​
  • Our offices located in the northern emirates FEWA Offices.
  • E-services - Online payment - Payment Service
  • Safeer mall - Ajman.
  • Emirate post.
  • Dubai Islamic Bank ( Al Islami online banking)
  • Emirates NBD.
  • Emirates Islamic Bank.​​​
​
​

​

What are the charges for payment through (Emirates post, Banks and credit cards) ?

  • Emirates post: DHS.2
  • Banks: None.
  • Credit cards: None​
​
​



If payment is effected through customer service office, emirates post or banks, will FEWA system update it immediately ?

Yes, it is updated immediately.​

How ETIHADWE bills are delivered ?

EtihadWE​​ delivers the bill through:

    Home delivery.
    SMS.​​​

​

What are the documents required for water and electricity connection ?

  • Passport copy.
  • Copy of Civil Registration ( UAE nationals).
  • Building licence.
  • Plot plan.​
  • NOC letter from municipality.
  • House loads Card (form is available at EtihadWE offices ​and the electrician approved by EtihadWE).
  • Drawings approved and signed by EtihadWE​.
  • House bill (the father or a rented house).
    ​


What is the process of applying for water and electricity meter inspection ?

Meter inspection application form are available at EtihadWE​ customer service office.​


What are the procedures for relocating the meter outside the house ?

​An application is to be submitted enclosed with the following :
Title deed _ house plan _ D. H 200 fees.​​

What are the procedures for closing account and obtaining release letter ?

Customer should apply through the customer service office located in his/her region, to stop water and electricity supply and take the final readings of the meter, accordingly the release letter will be issued for the customer.


Do you find this content helpful? Yes No