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Service Code:  357-01-005-000

  • Service used by
  • 3993
  • Expected Time
  • - Working days
  • Service Fees
  • No Fees
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Sustainable Goals

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Service Info

Service Description

A service that enables customer to notify failures or accidents whether personal or public

Channels for Supply of Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

30 minutes

EtihadWE Website

Service HoursTime Period
24 Hours/Day 30 minutes

Service Channels

Submit Application Online

  • M-social Apple APP
  • M-Social Android APP


Service center and call center

  • Notify customer service input notification
  • Customer will receive SMS while electrician/ technician will receive SMS regarding the issue and location
  • Customer will receive Status notification as SMS.

Electronic and smart services

Other Info

Target Customers

  • Individuals​
  • Companies/ Businesses/ Commercial
  • Agricultural
  • Industrial
  • Governmental
  • Service Card Rating
Average rating: 5 from 2 users
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