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Service Code:  357-04-003-000

  • Service used by
  • 4657
  • Expected Time
  • 3 Working days
  • Service Fees
  • AED 100 for connection fees (commercial and industrial).
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Service Info

Service Description

An application submitted by customer to pay the due amounts by installments such as fines or connection fees.

Channels for Supply of Servic​e

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

EtihadWE Website

Service HoursTime Period
24 Hours/Day 8 minutes

Service Channels

Customer Happiness Centers


Procedures & Process

  • Submit the application through EtihadWE’s website.
  • Send the agreement by e-mail to be signed by the customer and resend to EtihadWE.
  • Send the agreement to the bank of the customer to approve the signature and direct debit.
  • Send the agreement to the customer by e-mail.

Documents Required

  • Account number or application number

Period to Execute the Service

  • 10 working days

Communication Channels

  • Text messages
  • Phone calls

Other Info

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type​

  • From Government to Government
  • From Government to Individuals
  • From Government to Business Sector

  • Service Card Rating
Average rating: 3 from 2 users
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