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Service Code:  357-02-001-003

  • Service used by
  • 19
  • Expected Time
  • 10 Working days
  • Service Fees
  • AED 300 in addition to the actual cost of transferring
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Sustainable Goals

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Service Info

Service Description

This service includes modifying the line/ transmission of the connection’s equipment in the same land.

Channels for Supply of Service

Service H​oursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:30 AM

10 minutes

EtihadWE Web​site​​

Service HoursTime Period
24 Hours/Day 8 minutes

Service Channels​​


Procedures & Process

  • The customer shall submit the application to the Customer Happiness Center, and pay the fees related to the study of lines transferring.
  • Issuing the estimated cost invoice.
  • Communicate with the customer for the payment of fees.
  • Customer must pay the fees within 60 days.
  • Starting transferring procedures after paying the fees.
  • Issue the final invoice.
  • Settlement of amounts and forwarding of balance credit or debit (if any).

Documents Required

  • Land Clearance Certificate clarifying the lines of service within the land.
  • Valid site plan.
  • Copy of valid UAE ID Card of the customer.

Period to Execute the Service​

  • 10 working days

Communication Channels

  • Text messages
  • Phone calls

Other Info

Service Category

  • Procedural / Sup-service

Target Customers

  • All categories

Service Type

  • From Gove​rnment to Government
  • From Government to Individuals
  • From Government to Business Sector

  • Service Card Rating
Average rating: 5 from 3 users


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