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Service Code:  357-02-001-000

  • Service used by
  • 5950
  • Expected Time
  • - Working days
  • Service Fees
  • According to the type of meter and whether the area is planned or unplanned
  • Service Category
  • Individual
  • Service Channels
  • ​​
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Service Info

Service Description

Application by the customer or owner of premises to connect Water supply to the facility

Channels for Supply of Service

Main Customer Services Centers

Service HoursTime Period

Monday – Thursday : 7:00 AM – 5:00 PM

Friday : 7:00 AM – 11:3​​0 AM

30 minutes

EtihadWE Website

Service HoursTime Period
24 Hours/Day 30 minutes

Service Channels

Submit Application Online

  • M-social Apple APP
  • M-Social Android APP


How to apply and Procedures

  • Fill in the application form with the required documents submitted by the approved consultant.
  • Check connections and ensure compliance with general conditions and controls and determine the type of connection through the inspector (direct connection or extension in the network)​
  • Issue the estimated bill.
  • Payment of the due amount
  • Initiate connection procedures for the property

Documents required:

  • Application signed by the requesting party
  • Civil Registration Book
  • Land Ownership Certificate / Valid Land Ownership Layout if Drawings are temporary.
  • Drawing approved by EtihadWE
  • Building permission from Municipality
  • Commercial License
  • Land Clearance Certificate previously issued by EtihadWE
  • Civil Defense Certificate (commercial, industrial and governmental projects)
  • Official Letter from other authorities if required


Under taking for Rules & Regulations of Connection

Use of Electricity and/or Water service for the required premises is according to the Consumption Category as mentioned above only.

If you want to change premises type, Sell, or lease the property, which differs from the type as mentioned above, please visit nearest Customer Services Center to initiate the following:

  • Apply for Change of Consumption Category / Change of Owner
  • Update record and provide relevant documents
  • Pay difference of Connection Fee (if required)

Failure in complying with the above is against the terms & conditions of Etihad WE and is subject to the following procedural actions:

  • Payment of applicable penalties.
  • Payment of difference of connection fee.
  • Payment of difference of consumption amount retroactively.
  • Legal proceedings may initiated in case of noncompliance to para (3) above.

Rules and Regulations for Contractual Relationship - Owner

Consumers of Electricity & Water Services shall abide by the following rules, regulations and any amendments thereto, adopted by Etihad WE from time to time in accor​​dance with business requirements.

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Other Info

Correlation between other services and procedures:

  • Application for Approving Water Supply Drawings in all cases

Correlation between Other Authorities

  • The application needs approvals from the municipalities and Ministry of Public Works according to the regulations applicable in the relevant emirate and to the application

Required Documents:

  • Land Ownership Certificate / Grant Certificate
  • Validated Land Plan
  • A letter from the municipality
  • Copy of Emirates ID

  • Service Card Rating
Average rating: 5 from 1 users
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